Resolve through making.
Service scripts, device ergonomics and interface language were iterated together with attention to anxiety and diverse levels of health literacy.
Project 04 / Concept case study · Health and wellbeing
Relay Health Check-in
Connecting patient preparation, in-person measurement and follow-up into one understandable service.
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01 / Challenge
Health checks often combine anxious users, constrained staff time, unfamiliar devices and fragmented follow-up communication.
02 / Context
Look closely at the real situation.
Small points of uncertainty can reduce confidence in the whole service, even when the clinical process is sound.
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03 / Research
Evidence before assumption.
Journey observation and role-play mapped questions, handovers and accessibility barriers before, during and after the appointment.
“The useful question is rarely the first one on the brief.”
04 / Strategic opportunity
A clear place to act.
Give patients a continuous sense of what is happening, why it matters and what comes next.
05 / Concept
A guided check-in service combining preparation prompts, a simple measurement dock and a results conversation tool.
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Test the right thing.
Full-scale device rigs and staged service walkthroughs enabled realistic testing before technical investment.
08 / System overview
Every part reinforces the whole.
Pre-visit communication, spatial cues, device touchpoints, staff interface and results follow-up form one coherent experience.
STRATEGYPRODUCTEXPERIENCEBRANDRelay
09 / Outcome
A service blueprint and connected-device concept ready for clinical, regulatory and engineering review.
Credits
LOGIKO — research, service and product design
Specialist input — clinical operations and device engineering